FREQUENTLY ASKED QUESTIONS

Everything you need to know about your NOKX order. Can't find your answer? We're happy to help.

How long will my order take to arrive?

Because every NOKX piece is made especially for you, the estimated time from placing your order to delivery is 5–10 business days in total. This includes making your item and shipping it to you. Delivery may take longer depending on your location or carrier delays.

What does “made to order” mean?

We start making your NOKX clothing after you place your order, instead of keeping ready-made stock. This helps us create each piece just for you.

Do you ship worldwide?

Yes, we offer international shipping. Available destinations and shipping costs are shown at checkout.

How much is shipping?

Your shipping cost is calculated at checkout. Free shipping is available on eligible orders of €75 or more.

Can I return or exchange my order?

Since our products are made to order, we don't offer extra returns or exchanges for ordering the wrong size or changing your mind. Please see our Returns & Refunds page for more information.

What if my item arrives damaged or incorrectly printed?

Please contact us as soon as possible, preferably within 14 days of delivery, with your order number and clear photos. We'll help arrange a replacement or refund where appropriate.

How do I choose the right size?

Check the size guide and product details before ordering. If you're unsure, contact us and we'll help you choose.

How can I contact NOKX?

Email info@nokxwear.com or send us a message through our contact page.

CONTACT NOKX ↗